Terms and Conditions

Terms & Conditions

  • All listed prices include VAT. 
  • We offer a 30-day return policy, giving you the option to return unused items for an exchange in size, color, or product—or to receive a refund—within 30 days from the delivery date.
  • For Christmas gifts, the 30-day period begins on Christmas Eve.
  • Unclaimed packages may be subject to a fee of 300 SEK.
  • We reserve the right to change prices.
  • We are not responsible for any misprints, technical issues, or out-of-stock items.

Shipping & Delivery

  • We ship all orders via DHL. (If you prefer a different shipping method, please contact us.)
  • Delivery is made to your nearest service point.
  • We aim to deliver within 1–5 business days from the order date. Some areas may not have daily delivery service, which could result in longer delivery times.
  • If you would like your package delivered to a different service point, please contact customer service.
  • All packages are available for pickup for 7 days before being returned to us
  • If North Edge is unable to deliver your entire order at once, customers will only be charged one shipping fee.
  • If you notice any damage to the package before opening it, report it immediately to the pickup location where you collected your shipment.
  • If damage is discovered later, please contact our customer service.

Exchange / Claim / Return

  • You have the right to exchange items for a different size, color, product, or receive a refund within 30 days from the delivery date. This is valid provided that the item and its packaging are unused and in their original condition.
  • We only accept items that are undamaged, with tags intact, and free from hair and dirt.
  • Exchanging for a different size/color or similar is always free of charge at North Edge.
  • Please note that once you have received the item, you are responsible for its condition. This includes ensuring a safe return and maintaining responsibility until we have received the returned item.
  • You can either pay the invoice or postpone the due date using Wally. North Edge is not responsible for any late fees related to invoices.
  • Returns can take up to 2 weeks to reach us and be processed in our warehouse. In cases of incorrect delivery or approved claims, we cover the return shipping costs.
  • If your return concerns a used item or a complaint, please contact us first via email.
  • We will process refunds for returns as soon as we have received the item.


Returns/Exchanges should be sent to:

North Edge

Sågvägen 8-10

512 50 SVENLJUNGA SWEDEN